Privacy Policy

Last updated: 31 Dcemeber 2025

Löyly ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.theloyly.co (the "Website") or interact with our services, including making a booking.

By using our Website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Booking or enquiry details

  • Any information you submit via forms, email, or direct contact

b. Usage & Technical Information

We may automatically collect certain information when you visit our Website, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the Website

  • Referring URLs

This data is collected using cookies and similar tracking technologies.

2. How We Use Your Information

We use your information to:

  • Provide and operate our services

  • Respond to enquiries and customer support requests

  • Manage bookings and related communications

  • Improve our Website, services, and user experience

  • Send updates or marketing communications only where you have explicitly opted in

  • Comply with legal and regulatory obligations

3. Sharing & Disclosure of Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Website hosting and email service providers

  • Booking and scheduling platforms (such as Bookwhen) used to manage reservations and customer communications

  • Payment processors where applicable

  • Legal authorities where required to comply with applicable law

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the Website functions correctly

  • Analyse usage and performance

  • Improve user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect Website functionality.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, or reporting requirements

6. Data Security

We implement reasonable technical and organisational measures to protect your information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Our services may be used by individuals under the age of 18 when accompanied by a responsible adult, in line with our Sauna Safety & Terms.

We only collect personal data relating to minors where it is provided by a parent or guardian as part of a booking. We do not knowingly collect personal data from children independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Löyly
Email: james@theloyly.co
Website: https://www.theloyly.co